North American Network Operators Group
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Re: Abuse response [Was: RE: Yahoo Mail Update]

  • From: Steve Atkins
  • Date: Tue Apr 15 14:33:42 2008


On Apr 15, 2008, at 10:33 AM, Rich Kulawiec wrote:

On Tue, Apr 15, 2008 at 11:22:59AM -0400, William Herrin wrote: 
There's a novel idea. Require incoming senior staff at an email
company to work a month at the abuse desk before they can assume the
duties for which they were hired.

My hunch says that's a non-starter. It also doesn't keep qualified
folks at the abuse desk; it shuffles them through.

Require all technical staff and their management to work at the abuse
desk on a rotating basis. This should provide them with ample motivation
to develop effective methods for controlling abuse generation, thus
reducing the requirement for abuse mitigation, thus reducing the time
they have to spend doing it.

Unfortunately many of the skills required to be a competent abuse desk
worker are quite specific to an abuse desk, and are not typically possessed
by random technical staff.

So, to bring this closer to nanog territory, it's a bit like saying that all the
sales and customer support staff should be given enable access to your routers
and encouraged to run them on a rotating basis, so that they understand
the complexities of BGP and will better understand the impact their decisions
will have on your peering.

Cheers,
  Steve