North American Network Operators Group
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: Abuse response [Was: RE: Yahoo Mail Update]

  • From: William Herrin
  • Date: Tue Apr 15 12:08:29 2008
  • Dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=domainkey-signature:received:received:message-id:date:from:sender:to:subject:cc:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references:x-google-sender-auth; bh=M/LrPxN7dmnol2zpsgVM5/lcRW0J7bZkshv+vyAKNIU=; b=UyU/WBr9p886yfBDnU/Q5YNjAgI7ebN4QtWGhsJ9hYgvu/zwUfITpmH3ZK64Ikv29dmwc/p2xc25+O63ZEpGb/zRdBQQ5uOo8LClrqKDmlEIi6f51xw02zno+Y7YSeRQ8UFzh4ByzeF/kKYHYNSNM+QuyIVWPjpt9qdMHSwgzLs=
  • Domainkey-signature: a=rsa-sha1; c=nofws; d=gmail.com; s=gamma; h=message-id:date:from:sender:to:subject:cc:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references:x-google-sender-auth; b=FNgmmUwCuP8xM5C+NaAB3KB+k7V31YL1ALTgH7rYpDo3jaB7MF4ukVt1RWCU0QpZnB0DuuSf+L1YVX2oi8leWzFpnVmoKVLRK6bwMnX8245BUtSbNf4STyChQu1FbZN4fiot/9FDYrYpdnRE/wIlMz0KmxIiACVrnYaEuTgGc+0=
On Tue, Apr 15, 2008 at 10:55 AM, Marshall Eubanks
<[email protected]> wrote:
>  On Apr 15, 2008, at 10:31 AM, William Herrin wrote:
> > how do you propose to motivate qualified folks to keep
> > working the abuse desk?
>
>  That is a good question. (I feel sure that many actually doing the job
> would opt for a rise in pay.)
>  Maybe certain jobs should become apprentice-like positions
>  that you need to get through to rise in a networking organization.

Marshall,

There's a novel idea. Require incoming senior staff at an email
company to work a month at the abuse desk before they can assume the
duties for which they were hired.

My hunch says that's a non-starter. It also doesn't keep qualified
folks at the abuse desk; it shuffles them through.

Any other ideas?

Regards,
Bill Herrin


-- 
William D. Herrin ................ [email protected] [email protected]
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004