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Re: Abuse response [Was: RE: Yahoo Mail Update]

  • From: Marshall Eubanks
  • Date: Tue Apr 15 10:37:13 2008


On Apr 15, 2008, at 9:43 AM, William Herrin wrote:


On Tue, Apr 15, 2008 at 8:34 AM, Rich Kulawiec <[email protected]> wrote:
- Automation is far less important than clue. Attempting to compensate
for lack of a sufficient number of sufficiently-intelligent, experienced,
diligent staff with automation is a known-losing strategy, as anyone who
has ever dealt with an IVR system knows.

Rich,

That is one place that modern antispam efforts fall apart. It's the
same problem that afflicts tech support in general. The problem exists
for the same reason that large-city McDonalds workers don't speak
English: Anyone with sufficient clue to run an abuse desk is well
qualified for more interesting, important and higher-paid work where
they don't get yelled at all the time. Like administering mail servers
or writing mail software.

There's a reason we pay garbage collectors a small fortune to do a job
that requires no skill whatsoever.


Do you _know_ any garbage collectors ? I do, and I would disagree with both clauses of that sentence.

Regards
Marshall

Regards,
Bill Herrin


--
William D. Herrin ................ [email protected] [email protected]
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