North American Network Operators Group
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Re: Abuse response [Was: RE: Yahoo Mail Update]

  • From: Rich Kulawiec
  • Date: Tue Apr 15 14:00:03 2008 
On Tue, Apr 15, 2008 at 11:22:59AM -0400, William Herrin wrote:
> There's a novel idea. Require incoming senior staff at an email
> company to work a month at the abuse desk before they can assume the
> duties for which they were hired.
> 
> My hunch says that's a non-starter. It also doesn't keep qualified
> folks at the abuse desk; it shuffles them through.

Require all technical staff and their management to work at the abuse
desk on a rotating basis.  This should provide them with ample motivation
to develop effective methods for controlling abuse generation, thus
reducing the requirement for abuse mitigation, thus reducing the time
they have to spend doing it.

---Rsk