North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Abuse response [Was: RE: Yahoo Mail Update]
William Herrin wrote: On Tue, Apr 15, 2008 at 8:49 PM, Martin Hannigan <[email protected]> wrote:Abuse desk is a $0 revenue operation. Is it not obvious what the issue is? Even IF the reputation of an abuse desk had any effect at all on bringing in revenue (doubtful) ... I'm quite certain that dollar for dollar, the ROI on investment in Marketing generates MUCH greater revenue returns than investment in Abuse desk staff. Properly staffing an abuse desk is something a business does because It Is The Right Thing To Do, not because it's the best investment for their marketing dollars. jc
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