North American Network Operators Group

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RE: how to write an incident report

  • From: Alex Rubenstein
  • Date: Sun Oct 21 01:17:38 2007

> Look at this Citylink outage, I'm sure the sales guys for rival
> are right now working on their pitches for their customer's business
> based on that has been posted.

I think you greatly underestimate how customers react to the truth.