North American Network Operators Group
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Re: how to write an incident report
From:
Matthew Moyle-Croft
Date:
Sun Oct 21 06:55:52 2007
I think you greatly underestimate how customers react to the truth.
Indeed - "The Cluetrain Manifesto" (
http://www.cluetrain.com/book/index.html
) is probably a good starting point to understand exactly that point.
MMC
References
:
how to write an incident report
Joe Abley
Re: how to write an incident report
Hank Nussbacher
Re: how to write an incident report
Joe Abley
Re: how to write an incident report
Simon Lyall
RE: how to write an incident report
Alex Rubenstein
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