North American Network Operators Group

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how to write an incident report

  • From: Joe Abley
  • Date: Fri Oct 19 17:52:58 2007

For those who don't recognise the name (presumably many people), Citylink are a disruptive high-speed metro transport provider in Wellington, New Zealand. They run the most elaborate and scary layer-2 switched ethernet network I've ever heard of, and the other week they ran into some problems which caused a prolonged outage.

Here's their writeup:

Why don't I have any suppliers like this?