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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Popular trouble ticket management system for IP NOC
The irony of this is that a software package is being rejected by a branch of a marxist government, because it is TOO commercial. You've got to love that. - Daniel Golding On Tue, 24 Sep 2002, Yu Ning wrote: > > Hi all, > > Thanks for all your kindly reply. I'm currently evaluating HP Service > Desk, and CA > Unicenter service desk. Remedy seems have no Chinese contact. RT seems > too > non-commercial :-) > > thanks! > > Yu Ning > > |-----Original Message----- > |From: [email protected] [mailto:[email protected]] On > |Behalf Of jeffrey.arnold > |Sent: Thursday, September 19, 2002 3:19 PM > |To: Yu Ning > |Cc: [email protected] > |Subject: Re: Popular trouble ticket management system for IP NOC > | > | > | > |On Thu, 19 Sep 2002, Yu Ning wrote: > | > |:: Have any idea of the current popular trouble ticket system > |for the NOC ? > |:: The system used to accept, dispatch, close, store and search trouble > |:: ticket or customer case ? It's pretty much a NOC work flow system, > |:: but more focused on IP NOC. > |:: > | > |Definitely check the archives, this comes up often: > | > |http://www.merit.edu/mailinglist/mailarchives/old_archive/ > | > |I've seen everything from $100 pc's running RT to multimillion > |dollar distributed remedy installs used successfully. I > |personally use RT 1.0, and like it. RT is available at: > |http://www.bestpractical.com > | > |-jba > |__ > | [[email protected]] :: > |analogue.networks.nyc :: http://analogue.net > | > >
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