North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Popular trouble ticket management system for IP NOC
Hi all, Thanks for all your kindly reply. I'm currently evaluating HP Service Desk, and CA Unicenter service desk. Remedy seems have no Chinese contact. RT seems too non-commercial :-) thanks! Yu Ning |-----Original Message----- |From: [email protected] [mailto:[email protected]] On |Behalf Of jeffrey.arnold |Sent: Thursday, September 19, 2002 3:19 PM |To: Yu Ning |Cc: [email protected] |Subject: Re: Popular trouble ticket management system for IP NOC | | | |On Thu, 19 Sep 2002, Yu Ning wrote: | |:: Have any idea of the current popular trouble ticket system |for the NOC ? |:: The system used to accept, dispatch, close, store and search trouble |:: ticket or customer case ? It's pretty much a NOC work flow system, |:: but more focused on IP NOC. |:: | |Definitely check the archives, this comes up often: | |http://www.merit.edu/mailinglist/mailarchives/old_archive/ | |I've seen everything from $100 pc's running RT to multimillion |dollar distributed remedy installs used successfully. I |personally use RT 1.0, and like it. RT is available at: |http://www.bestpractical.com | |-jba |__ | [[email protected]] :: |analogue.networks.nyc :: http://analogue.net |
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