North American Network Operators Group
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Re: Popular trouble ticket management system for IP NOC

  • From: Jeff Wasilko
  • Date: Tue Sep 24 15:08:15 2002 
On Tue, Sep 24, 2002 at 09:37:39AM +0800, Yu Ning wrote:
> 
> Hi all,
> 
> Thanks for all your kindly reply. I'm currently evaluating HP Service
> Desk, and CA
> Unicenter service desk.  Remedy seems have no Chinese contact. RT seems
> too
> non-commercial :-)

I suspect Best Practical Solutions (the RT developers) would be
happy to take your money for a support contract (They're at
http://bestpractical.com/ ).

I think if you drop them a note you'd be suprised how many large
organizations are using RT....

-j