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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: multi-homing fixes
On Tue, 28 Aug 2001, Mark Radabaugh wrote: > > > > On Tue, 28 Aug 2001, Leo Bicknell wrote: > > > While there is a great lack of clue in many locations, don't forget > > the bean counters/marketing/sales. > > > > In an outage, virtually all ISP's prioritize customer restoriation, > > and sometimes the quality of the engineer working the incident by > > the size of the circuit (which presumably translates into $$$'s, > > but that's a whole different tarball). Thus, one could conclude > > that the lowest speed circuits get the "worst" service, and thus > > those with the smallest bandwidth needs have the largest need to > > multihome. > > > > The interesting part is that when we were single homed a upstream outage > was a HUGE deal and generated very demanding calls to the upstreams > support staff. Now when we loose an upstream it generates a shrug and a > phone call - so... > > Multihomed customers generate LESS technical support rather than > more? Maybe we should urge more people to multihome... > > Mark > "Multihomed customers generate LESS technical support rather than more?" Perhaps in an outage instance they do. When they have a routing issue, it can become a finger-pointing match between their upstreams and thus, it generates 100% more technical support for the upstream who doesn't have the problem. --- John Fraizer EnterZone, Inc
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