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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: multi-homing fixes
On Tue, 28 Aug 2001, Leo Bicknell wrote: > While there is a great lack of clue in many locations, don't forget > the bean counters/marketing/sales. > > In an outage, virtually all ISP's prioritize customer restoriation, > and sometimes the quality of the engineer working the incident by > the size of the circuit (which presumably translates into $$$'s, > but that's a whole different tarball). Thus, one could conclude > that the lowest speed circuits get the "worst" service, and thus > those with the smallest bandwidth needs have the largest need to > multihome. > The interesting part is that when we were single homed a upstream outage was a HUGE deal and generated very demanding calls to the upstreams support staff. Now when we loose an upstream it generates a shrug and a phone call - so... Multihomed customers generate LESS technical support rather than more? Maybe we should urge more people to multihome... Mark
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