North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: DSL problems (PacBell and Covad)
If only certified techs are allowed to touch the line, and they only work 9-4 on weekdays, who cut the line? Do the certified techs cut the lines before they walk at the door at 4pm on Friday? On Thu, 27 April 2000, John Hall wrote: > Yikes! And I thought out US West service was bad! US(eless) West is > notorious for DLS service that stays up while the phone line is > down! It's happened to me three times for a total of 78 hours! The > great thing is that they allow only "certified" technicians to touch > these circuits, so even if the tech at the CO can see that the phone > line has been cut on the telco side of the DSL modem at the CO, he > can't touch it! And of course all the "certified" techs only work > 9am-4pm weekdays (at least the residential DSL ones). > > Once when I got through to their tech. support call center, the guy > on the phone was almost in tears, he'd had to tell that to so many > pissed off customers.
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