North American Network Operators Group

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RE: DSL problems (PacBell and Covad)

  • From: Roeland M.J. Meyer
  • Date: Fri Apr 28 01:23:12 2000

I thought that was USworst? ALso try for VOI and telephony gateway. Currently free.

> -----Original Message-----
> From: [email protected] [mailto:[email protected]]On Behalf Of
> John Hall
> Sent: Thursday, April 27, 2000 9:49 PM
> To: [email protected]
> Subject: Re: DSL problems (PacBell and Covad)
> Yikes!  And I thought out US West service was bad!  US(eless) West is
> notorious for DLS service that stays up while the phone line is
> down!  It's happened to me three times for a total of 78 hours!  The
> great thing is that they allow only "certified" technicians to touch
> these circuits, so even if the tech at the CO can see that the phone
> line has been cut on the telco side of the DSL modem at the CO, he
> can't touch it!  And of course all the "certified" techs only work
> 9am-4pm weekdays (at least the residential DSL ones).
> Once when I got through to their tech. support call center, the guy
> on the phone was almost in tears, he'd had to tell that to so many
> pissed off customers.
> I've been trying to figure out if I can call everyone I want
> to via the Internet, maybe I don't need that voice line at all... ;-)
> Bill Woodcock wrote:
> ...
> > So that's ten days and counting.
> > 
> >                                 -Bill
> -- 
> John Hall <[email protected]>                                     
> F5 Networks, Inc.
> Senior Test Engineer                                          
> 206-505-0800
> Gratitude, like love, is never a dependable international emotion.
> 		-- Joseph Alsop