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Re: Cisco TAC KRAP !!
Did you send back the survey with appropriate comments filled out? Did you attempt to contact someone about the support level you received? Have you made any attempt at all to help Cisco solve the problem? Cisco is very concerned about the level of support our customers get; any duly reported problems are looked into and we attempt to resolve everything we can. However, calling people clowns and sissies on a public mailing list is unlikely to solve your problem, regardless of what company your problem is with. Grow up. And FYI, Cisco has over 7 million web pages internally just for Cisco employees; just because your engineer may not be personally acquainted with your exact question (I dare you to find *any* human who can be up on every single detail of our products) doesn't mean he's wandering around on CCO. Stephen | | Stephen Sprunk, K5SSS, CCIE #3723 :|: :|: NSA, Network Consulting Engineer :|||: :|||: 14875 Landmark Blvd #400; Dallas, TX .:|||||||:..:|||||||:. Pager: 800-365-4578 / 800-901-6078 C I S C O S Y S T E M S Email: [email protected] ----- Original Message ----- From: TOO MUCH To: [email protected] Sent: Friday, June 25, 1999 11:43 Subject: Cisco TAC KRAP !! Over the last year it seems that the quality of service I have received from TAC has diminished. At one time I found myself speaking to a knowledgeable engineer. Who knew the product and protocols involved and they were willing to share information. The norm these days is to get an engineer who knows less then I do. I'm call requesting technical information pertaining to their products, What I get is some clown telling me to hold on while he surfs the internal web page looking for the answer. I can scan CCO myself!! Is it just me ? Phantom hates Cisco or should I say Sissy-Co TAC!! _______________________________________________________________ Get Free Email and Do More On The Web. Visit http://www.msn.com