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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Cisco TAC KRAP !!
>From a non-cisco internal point of view, when I have a problem with Cisco TAC's performance which happens occassionally, I contact my account manager and/or our contact in Cisco Service. Whilst I can't say they've fixed everything 100% of the time, they are far more likely to do something than whinging anonymously on NANOG. Every call desk has their rogue idiots. Another part of my company runs several desks- when people complain, we identify the individuals and try & get it fixed. In order to do this they'll need your name, and the rep's name. On a final note (and no I don't take their shilling) Cisco's TAC is the best of any large-scale hardware vendor I've ever used. Still. Despite foibles. If you a lot worse, you should have tried Ascend Europe (which has possibly improved since a year ago when we dumped all their kit - this being one of the main reasons). The cynic in my wonders why this is posted anonymously. Just what have you got to hide? Not working for a competitor or market researcher per chance? -- Alex Bligh GX Networks (formerly Xara Networks)
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