North American Network Operators Group
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Re: ISP CALEA compliance

  • From: William Allen Simpson
  • Date: Thu May 10 16:38:31 2007
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Jon Lewis wrote:
On Thu, 10 May 2007, William Allen Simpson wrote:

Follow the usual best practices, and you may save time and money.

1. Ensure that your DHCP, RADIUS, SMTP, and other logs are always,
ALWAYS, *ALWAYS* rolled over and deleted within 7 days without backup.
I'd recommend 3 days, but operational requirements vary.

Assuming you're actually serious, how do you deal with customers who dispute usage one or more months ago (when they get their bill)?

We've never charged on a "usage" model.  We always charged on a fixed
tier bandwidth model, payable in advance.

Remember, ISPs surpassed bloated telcos in large part because half of
telco's inflated costs were for accounting and administration.  A long
fight with ATT in standards committees was because ATT made 40% or more of
their money on minute by minute billed long-distance fax....  That we
made available inexpensively, fixed price, email, etc.

We are much more efficient!

Unfortunately, as Sean mentioned, CALEA assumes everybody looks like a
vertically integrated telco.