North American Network Operators Group
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: ISP CALEA compliance

  • From: Jon Lewis
  • Date: Thu May 10 16:03:32 2007

On Thu, 10 May 2007, William Allen Simpson wrote:

Follow the usual best practices, and you may save time and money.

1. Ensure that your DHCP, RADIUS, SMTP, and other logs are always,
ALWAYS, *ALWAYS* rolled over and deleted within 7 days without backup.
I'd recommend 3 days, but operational requirements vary.

Assuming you're actually serious, how do you deal with customers who dispute usage one or more months ago (when they get their bill)?

We keep summarized radius detail for a considerable time, and its not unusual to have to pull up several months worth to quell a customer initiated billing dispute.

----------------------------------------------------------------------
 Jon Lewis                   |  I route
 Senior Network Engineer     |  therefore you are
 Atlantic Net                |
_________ http://www.lewis.org/~jlewis/pgp for PGP public key_________