North American Network Operators Group
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: Akamai DNS Issue?

  • From: Sean Butler
  • Date: Wed Jun 16 21:45:55 2004 




We have been experiencing this problem weeks ago, this is virtually
under

the same spectrum of problems that Akamai via AKADNS.NET with their

corporate DNS servers that carry traffic for google, yahoo, msn, etc.
When

we were asking if Akamai blacklisted/blackholed ip addresses ( we
meant at

router-level or DNS-level ) as we were experiencing lack of resolution
to

yahoo, and google. We noted that google adwords were using a different
dns

than akamai and could be seen. The problem continued intermittently

throughout the week, yet nobody put the questions we were asking along
with

the issues taking place from Akamai within dispite our pleas, and
requests

to resolve this issue. We performed traceroutes, pings, bgp summarys
making

sure we weren't being blocked before we started pointing any fingers
and

asking any stupid questions yet we still were ignored and could of
helped

Akamai prevent such occurances from happening. It is us who is paying
google

$186,000 a quarter and Yahoo $146,000 a quarter in advertising, you'd
think

that someone would look our way and see we're having troubles rather
than

walking on while we were being mugged. Rather than being treated as
mere

babble we could of provided our logs as we were working within over 30

looking glasses trying to see what was happening and where the problem
were

occuring.



Pete,



In addition to John responding to your Nanog request for help from
Akamai, I also responded (privately) and did not hear anything from
you. Did you ever open a ticket with the Akamai NOC or Customer Care,
and if so, can you give me that ticket number? I doubt seriously that
no one at Akamai listened. We've got two right here that responded and
did not get a response, on a non standard channel. Standard channels
are probably a much better place to go, and so I'd guess you had much
better luck there. So, if you can send me the ticket number, we'll
take this off Nanog and get it resolved.



Thanks,

Sean

(Akamai NetArch Guy)