|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Knowledge tracking tools
What do people use for knowledgebases? I'm looking for a better (preferably open source) way to track change plans, event resolutions, etc. e.g. an easy way to dig up what the changes that occured on a system were for, who did them, etc. Obviously rancid et al shows us what changed when, but not the change plan that was responsbile or what problem it solved. Possibly adopting a new ticketing system as part of this, so if people have built such system on top of RT, etc, that would be good to know. Thanks
|