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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Whitelisting, AOL E.mail etc.
One point I'd like to mention is that most AOL antispam guys also have an aol.net address. When AOL.COM has stopped accepting your mail, aol.net still will. [Postmaster, for example]. Deepak Jain AiNET > -----Original Message----- > From: [email protected] [mailto:[email protected]]On Behalf Of > Stephen J. Wilcox > Sent: Friday, October 24, 2003 8:28 PM > To: Robert Mathews > Cc: North American Network Operators > Subject: Re: Whitelisting, AOL E.mail etc. > > > > This was presented at this weeks NANOG by AOL: > > http://www.nanog.org/mtg-0310/spam.html > > > > On Fri, 24 Oct 2003, Robert Mathews wrote: > > > > > > > All: > > > > I have weighed the benefit of posting Vs. NOT posting this > information to > > NANOG. I found that posting this note to the larger community was > > important perhaps for two reasons. They are: > > > > 1) The problems that we at the University of Hawai'i experienced from > > 10/17 - 10/20 with AOL, effected a fairly large userbase. > Therefore, I am > > inclined to believe that someone who is at least partially > responsible for > > the operation or managment of another network similar to our own - could > > benefit from having this information (I know of at least 2 other large > > University systems that were effected by the same issue). > > > > 2) Having the requisite AOL contact information in any event - might be > > important toward at least partially achieving a resolve to future > > problems. > > > > Now, a brief recap. Beginning the afternoon of the 17th (EDT), > all E.mail > > traffic from UH' namespace to AOL began to bounce. This > condition did not > > resolve until the morning of the 20th (EDT). Primarily, this was due to > > AOL's whitelisting, and whitelisting policies. Upon discovering this > > problem, I began an inquiry into the condition. We were > informed that AOL > > had received complaints from 'its members', who stated that our central > > E.mail server was responsible for instances of spamming. > > > > Subsequently, AOL personnel and I were able to hold a dialog over the > > weekend to resolve pertinent issues regarding the matter. I > wish to give > > praise the AOL Team, who responded quickly, and were both > cooperative and > > sincere with respect to their desire to resolve issues. I MUST credit > > Carl Hutzler, Dir. of AntiSpam Operations at AOL, and Charles Stiles, > > Manager of the Postmaster-Team at AOL especially, for their > commitment to > > resolve this issue expediently. Traffic exchange between AOL > and us have > > been re-established. > > > > For your reference, I wish to present the following statement > from Carl to > > me, which may be helpful to you as well. > > > > "Anyone can request to receive the complaints that mail > > transmitted from their IP space generated via a Complaint Feedback > > Loop. All we need is: > > > > 1. Address space (CIDR or otherwise) > > 2. Abuse email address where you want them sent > > > > We will send them in realtime as we get them with the entire > > original spam included for your analysis. Feel free to have them > > send this data to me and/or our abuse phone number for now ..." > > > > The relevant AOL contacts are as follows: > > > > Carl Hutzler > > Director, AntiSpam Operations > > America Online Mail Operations > > [email protected] > > 703.265.5521 work > > 703.915.6862 cell > > Carl Hutzler <[email protected]> > > > > or > > > > Charles Stiles <[email protected]> > > Manager, Postmaster-Team - AOL > > > > > > All my best, > > Robert. > > ------- > > > > >
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