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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Whitelisting, AOL E.mail etc.
This was presented at this weeks NANOG by AOL: http://www.nanog.org/mtg-0310/spam.html On Fri, 24 Oct 2003, Robert Mathews wrote: > > > All: > > I have weighed the benefit of posting Vs. NOT posting this information to > NANOG. I found that posting this note to the larger community was > important perhaps for two reasons. They are: > > 1) The problems that we at the University of Hawai'i experienced from > 10/17 - 10/20 with AOL, effected a fairly large userbase. Therefore, I am > inclined to believe that someone who is at least partially responsible for > the operation or managment of another network similar to our own - could > benefit from having this information (I know of at least 2 other large > University systems that were effected by the same issue). > > 2) Having the requisite AOL contact information in any event - might be > important toward at least partially achieving a resolve to future > problems. > > Now, a brief recap. Beginning the afternoon of the 17th (EDT), all E.mail > traffic from UH' namespace to AOL began to bounce. This condition did not > resolve until the morning of the 20th (EDT). Primarily, this was due to > AOL's whitelisting, and whitelisting policies. Upon discovering this > problem, I began an inquiry into the condition. We were informed that AOL > had received complaints from 'its members', who stated that our central > E.mail server was responsible for instances of spamming. > > Subsequently, AOL personnel and I were able to hold a dialog over the > weekend to resolve pertinent issues regarding the matter. I wish to give > praise the AOL Team, who responded quickly, and were both cooperative and > sincere with respect to their desire to resolve issues. I MUST credit > Carl Hutzler, Dir. of AntiSpam Operations at AOL, and Charles Stiles, > Manager of the Postmaster-Team at AOL especially, for their commitment to > resolve this issue expediently. Traffic exchange between AOL and us have > been re-established. > > For your reference, I wish to present the following statement from Carl to > me, which may be helpful to you as well. > > "Anyone can request to receive the complaints that mail > transmitted from their IP space generated via a Complaint Feedback > Loop. All we need is: > > 1. Address space (CIDR or otherwise) > 2. Abuse email address where you want them sent > > We will send them in realtime as we get them with the entire > original spam included for your analysis. Feel free to have them > send this data to me and/or our abuse phone number for now ..." > > The relevant AOL contacts are as follows: > > Carl Hutzler > Director, AntiSpam Operations > America Online Mail Operations > [email protected] > 703.265.5521 work > 703.915.6862 cell > Carl Hutzler <[email protected]> > > or > > Charles Stiles <[email protected]> > Manager, Postmaster-Team - AOL > > > All my best, > Robert. > ------- >
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