North American Network Operators Group
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Re: AT&T Broadband

  • From: Simon Higgs
  • Date: Wed Dec 19 01:29:05 2001 
At 09:48 PM 12/18/01 -0800, you wrote:


On Tue, Dec 18, 2001 at 08:04:30PM -0600, Matthew S. Hallacy wrote:
> Yes, this is correct.

        Sounds like an issue for the e-mail or telephone support
people at your provider, then.  It's amazing what you can find
out by actually picking up a telephone these days.
Call AT&T Broadband's tier one support for help ("er... you need to check the web site, have you pushed the on button on your computer, er... sir?")?

You're kidding, right? After escalating to their tier three, they still couldn't handle a simple call to fix the DNS on the netblock I was on. I was stupid enough to think they could. Never again.



Best Regards,

Simon

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