North American Network Operators Group

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Operations: where are you going to sit?

  • From: Sean Donelan
  • Date: Tue Dec 05 19:37:30 2000

Several folks have asked me how to build a NOC for their operations
people.  Instead I thought I would post a few pointers to some of
the larger oeprations centers with public information.

AT&T Global Network Operations Center, Bedminster, NC (where are the people?)

Cheyenne Mountain Operations Center (NORAD), Colorado Springs, CO (designed
by the navy, built by the army, used by the air force)

Genuity Network Operations Center, Burlington, MA (cool video John :-)

UUNET Network Operations Center, Northern Virginia (aren't there any cities
in Virginia?)

Verio Network Operations Center, Dallas, TX

Key features for a NOC:
   1) Good chairs
   2) Quiet
   3) Adequate ice maker
   4) Lots of bookshelves, file cabinets, and personel storage
   5) Lots of phone lines (including conference and analog)
   6) Some direct phone(s) (not through PBX, i.e. Red Phones)
   7) Multiple PCs/Workstations per operator
   8) Private tunes (cd player & headset)
   9) CNN and The Weather Channel (really ESPN)
  10) Drapes across the glass window