North American Network Operators Group|
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Operations: where are you going to sit?
Several folks have asked me how to build a NOC for their operations people. Instead I thought I would post a few pointers to some of the larger oeprations centers with public information. AT&T Global Network Operations Center, Bedminster, NC (where are the people?) http://www.archrecord.com/CONTEDUC/ARTICLES/11_00_1.asp Cheyenne Mountain Operations Center (NORAD), Colorado Springs, CO (designed by the navy, built by the army, used by the air force) https://www.cheyennemountain.af.mil/cmoc/cmocimages.html Genuity Network Operations Center, Burlington, MA (cool video John :-) http://www.genuity.com/help/noc/tour.htm UUNET Network Operations Center, Northern Virginia (aren't there any cities in Virginia?) http://www.us.uu.net/support/noc/ Verio Network Operations Center, Dallas, TX http://home.verio.com/company/technology/noc.cfm Key features for a NOC: 1) Good chairs 2) Quiet 3) Adequate ice maker 4) Lots of bookshelves, file cabinets, and personel storage 5) Lots of phone lines (including conference and analog) 6) Some direct phone(s) (not through PBX, i.e. Red Phones) 7) Multiple PCs/Workstations per operator 8) Private tunes (cd player & headset) 9) CNN and The Weather Channel (really ESPN) 10) Drapes across the glass window