North American Network Operators Group
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Re: Operations: where are you going to sit?

  • From: mdevney
  • Date: Tue Dec 05 20:12:39 2000 
On 5 Dec 2000, Sean Donelan wrote:
> Key features for a NOC:
>    1) Good chairs
>    2) Quiet
>    3) Adequate ice maker
>    4) Lots of bookshelves, file cabinets, and personal storage
>    5) Lots of phone lines (including conference and analog)
>    6) Some direct phone(s) (not through PBX, i.e. Red Phones)
>    7) Multiple PCs/Workstations per operator
>    8) Private tunes (cd player & headset)
>    9) CNN and The Weather Channel (really ESPN)
>   10) Drapes across the glass window

To which I would add from my own years in a NOC:

- Low light (especially halogens -- flourescents are a killer)
- Ready access to sodas, company-paid pref.  (coffee is nice, but soda is
necessary.)
- Wide aisles, so people can -run- in an emergency
- Binder containing phone numbers for telco contacts, management up to and
including CEO, etc.  
- Kooshes or similar toys for slow grave shifts.