North American Network Operators Group

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Ameritech Service Quality Report

  • From: Sean Donelan
  • Date: Sun Sep 03 04:34:19 2000

The Michigan Public Service Commission has launched an investigation
into Ameritech's service quality.  According to Ameritech, in August
the estimated average repair time will be 115 hours (almost 5 days).
Significantly up over previous years' average repair times of about
a day (25-28 hours).

What I find interesting isn't Ameritech's long repair times, but how
do providers promise 4 hour repair times when the dominant local loop
provider takes over a day to fix something on a good day.