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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: What to do when your ISP off-shores tech support
> -----Original Message----- > From: Matthew Black [mailto:[email protected]] > Sent: Wednesday, December 24, 2008 10:32 AM > To: Etaoin Shrdlu; [email protected] > Subject: Re: What to do when your ISP off-shores tech support > > On Wed, 24 Dec 2008 10:10:33 -0800 > Etaoin Shrdlu <[email protected]> wrote: > > Matthew Black wrote: > > > >> On Wed, 24 Dec 2008 09:51:41 -0800 > >> "Tomas L. Byrnes" <[email protected]> wrote: > >> > >>> Cox Communications has fully on-shore support. Here in SD they are > >>> actually LOCAL. > > > >> In Verizon land, residential customers do not have > >> CLEC voice or DSL alternatives. We do not have Cox. > >> Our area is served by Charter Communications who has > >> the broadband cable monopoly. Verizon has the fiber > >> monopoly with their FIOS. AT&T fiber is not possible > >> in Verizon land. Nobody competes against Verizon for > >> residential service in Southern California. > > > > Sir, both COVAD and DSLExtreme beg to differ. Seriously. I just checked. > > > > -- > > The histories of mankind are histories only of the higher classes. > > > > Thomas Malthus > > > Going through COVAD's interactive DSL chooser, > there are no options for RESIDENTIAL service. > > <http://covad.com/web/index.html> > > > DSLextreme is charging a higher price than Verizon > and I suspect they are simply reselling Verizon's > DSL rather than connecting my copper to their > network. That's hardly what I consider CLEC service. > I could be wrong and would switch if I could. But I > don't see them offering voice and that's why I conclude > they are reselling Verizon's DSL service. > > matthew black > california state university, long beach They are probably using Verizon for the local loop, but they also <hopefully> have their own DSLAM's and Layer 3 network to transport your data. That would be a good question to ask them. It sounds like you have a price/quality issue going on. Do you want to pay a little more for better service? If price is your main qualifier then you may be stuck vis a vis quality. Mike Attachment:
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