North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Level3 tries cell-phone style billing scam on customers
From: Patrick Giagnocavo [mailto:[email protected]] > > Anyone else seeing this same behavior from Level3? > Orthogonal to this discussion, Level(3)'s support, while never great shakes compared to the exemplary service that I used to get from Looking Glass Networks, has in recent months taken a sharp turn for the worse. 52 hours for callback on hicap circuit outages, technicians who can't read the ticket ("call only between 0600 and 2300 EDT; site contact needs to sleep too"), and just general apathy and ennui more appropriate to an old-line incumbent (oh yeah, billing screw-ups too) have brought my dissatisfaction to record levels. Residential T-1 which I've had since 1996 - canceled yesterday. I'll suck it up on the MSS lossage and tunnel my stuff over a cablemodem. ---Rob
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