North American Network Operators Group
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: Cisco vs Adtran vs Juniper

  • From: Doug McIntyre
  • Date: Mon Jul 21 02:08:33 2008 
On Fri, Jul 18, 2008 at 11:55:44AM -0400, Paul Stewart wrote:
> Still wondering if anyone knows how the Cisco lifetime warranty really
> works...?

You call up TAC, tell them you have a problem with your catalyst. 

Since the huge gray-market problem with cisco gear, they'll probably
want proof that you are original owner, so you'll most likely need to
dig up invoices showing buying from an authorized cisco dealer/distributer.

If they are happy with your documentation, you get support. If its a
security problem with the software version, they'll give you a link to
download a fixed version. If you have bad hardware, you'll get it
cross-shipped next-business-day.

You still need Smartnet to get any version upgrade, or faster shipping
than NBD.