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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: [NANOG] Microsoft.com PMTUD black hole?
Thus spake "Nathan Anderson/FSR" <[email protected]> > A member of Microsoft's GNS network escalations team saw my > postings on NANOG about this issue and took offense at my use > of this forum to raise this issue with them, and criticized me as > being unprofessional and lacking in business acumen. First, it's "unprofessional and lacking in business acumen" for someone to criticize their customers to their face. As one manager taught me, "The customer may not always be right, but they're never wrong." Second, it's their own damn fault for not maintaining their contact information properly in public databases. If the only option they leave you is to post to NANOG, because they don't respond to (or even accept) direct requests to the listed contacts, then that's what you have to do. Many companies are guilty of the latter, and we all get the benefit of seeing the state of their customer service for reference when making future buying decisions. Very few are arrogant enough to do the former, though. S Stephen Sprunk "God does not play dice." --Albert Einstein CCIE #3723 "God is an inveterate gambler, and He throws the K5SSS dice at every possible opportunity." --Stephen Hawking _______________________________________________ NANOG mailing list [email protected] http://mailman.nanog.org/mailman/listinfo/nanog
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