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Re: how to write an incident report
On 20/10/2007, at 6:45 AM, Joe Abley wrote:
For those who don't recognise the name (presumably many people), Citylink are a disruptive high-speed metro transport provider in Wellington, New Zealand. They run the most elaborate and scary layer-2 switched ethernet network I've ever heard of, and the other week they ran into some problems which caused a prolonged outage.
Wow! This has to be one of the best incident reports I have ever seen. It would be great if people took a page out of Citylink's book instead of the one paragraph "something died" type reports.
-- Steven Haigh
Email: [email protected] Web: http://www.crc.id.au Phone: (03) 9001 6090 - 0412 935 897