North American Network Operators Group

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Re: how to write an incident report

  • From: Steven Haigh
  • Date: Fri Oct 19 23:10:46 2007

On 20/10/2007, at 6:45 AM, Joe Abley wrote:
For those who don't recognise the name (presumably many people), Citylink are a disruptive high-speed metro transport provider in Wellington, New Zealand. They run the most elaborate and scary layer-2 switched ethernet network I've ever heard of, and the other week they ran into some problems which caused a prolonged outage.

Here's their writeup:

Why don't I have any suppliers like this?

Wow! This has to be one of the best incident reports I have ever seen. It would be great if people took a page out of Citylink's book instead of the one paragraph "something died" type reports.

Steven Haigh

Email: [email protected]
Phone: (03) 9001 6090 - 0412 935 897