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Re: Quarantining infected hosts (Was: FBI tells the public to call their ISP for help)

  • From: Suresh Ramasubramanian
  • Date: Mon Jun 18 11:42:27 2007
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On 6/18/07, Sean Donelan <[email protected]> wrote: 
Automation is a non-starter unless you have people to deal with the
exceptions.  If you don't deal with exceptions, eventually problems with
any automated system will overwhelm you.  You can only hid behind IVR
recordings "You call is very important to us" for so long.


You're preaching to the choir there.  That still doesnt underrate the
importance of automating this.  Throwing people at it simply doesnt
scale.

--
Suresh Ramasubramanian ([email protected])