North American Network Operators Group
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Re: SMTP relaying policies for Commercial ISP customers...?

  • From: Petri Helenius
  • Date: Fri Feb 13 16:49:41 2004 
Leo Vegoda wrote:
If you block the entire account then the user can't use the account
to download the updates your Abuse Team will responsibly want to
point him/her at. If you want to lose the customer then that's your
business. If you want to keep the customer, helping them fix their
mistakes is probably a painful and thankless task - but important
and useful to the whole Internet community.

It is probably worth mentioning that numerous malware today make an effort to block an user from accessing AV or windowsupdate sites after infection. Also, if you mirror the software as a courtesy, you�ll run into interesting copyright issues.

Pete