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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: mfnx
In a message written on Wed, Feb 19, 2003 at 10:02:24AM -0800, Scott Granados wrote: > Nope, nobody responded from [email protected] so I tried here, got a response > and was all set. Helpful once you get around the noc where we had no > response. This is not in response to Scott's specific problem, but since MFN was brought up I will inform a bit about how we work. [email protected] opens a ticket. You should get an auto reply within a couple of minutes. No auto-reply probably means things are broken enough that the phone is necessary. The phone number in the above.net, mfnx.net, and AS 6461 records will (after a bit of IVR) get you to someone who can help. [email protected] also opens a ticket. The same applies. Note, for us [email protected] and [email protected] go two different places. [email protected] is realtime issues, [email protected] is policy/requests and other non-realtime issues. -- Leo Bicknell - [email protected] - CCIE 3440 PGP keys at http://www.ufp.org/~bicknell/ Read TMBG List - [email protected], www.tmbg.org Attachment:
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