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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: AT&T NYC
On Thu, Aug 29, 2002 at 06:42:04AM +0200, Mikael Abrahamsson wrote: > > On Wed, 28 Aug 2002, Frank Scalzo wrote: > > > Whoops! 2 hours to find routers w/o an IGP tsk tsk. > > I think it's worth full credit that they actually say what was wrong and > why it took so long to fix it. A lot of other companies would mumbo-jumbo > a human error like this in order to not lose face. Massive stupidity shouldn't win you points just because you admit to it (note that I consider the *massive* stupidity part to start at the inability to troubleshoot the problem, not the failure in change management). But to be fair, when a NOC or Customer Service person writes an RFO, it usually comes out sounding very very bad, regardless of the actual complexity of the situation. I'm certain all the AT&T customers hope that was the case here. :) -- Richard A Steenbergen <[email protected]> http://www.e-gerbil.net/ras PGP Key ID: 0x138EA177 (67 29 D7 BC E8 18 3E DA B2 46 B3 D8 14 36 FE B6)
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