North American Network Operators Group
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Re: The Myth of Five 9's Reliability (fwd)

  • From: Dan Hollis
  • Date: Wed Apr 24 17:00:58 2002 
On Wed, 24 Apr 2002, Art Houle wrote:
> How to calculate uptime and get 5 9s
> -do not include any outage less than 20 minutes.
> -only include down lines that are actually reported by customers.
> -when possible fix the line and report 'no trouble found'.
> -remember that your company is penalized by the FCC for bad ratings, so
> don't report any problems that you do not have to.

-always close out tickets 60 seconds before they are scheduled to be 
 escalated, even if the problem is still open.

-Dan
-- 
[-] Omae no subete no kichi wa ore no mono da. [-]