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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Automated DLR conflict detection
You misunderstand. Which operators will offer this (backed by some underwritten insurance) in an effort to be better than the competition ? Peter ----- Original Message ----- From: "Marc Pierrat" <[email protected]> To: <[email protected]> Sent: Friday, December 21, 2001 6:50 PM Subject: RE: Automated DLR conflict detection -----Original Message----- From: [email protected] [mailto:[email protected]]On Behalf Of Peter Galbavy Sent: Friday, December 21, 2001 5:47 AM To: Sean Donelan; [email protected] Subject: Re: Automated DLR conflict detection >On many occasions in my prior life at Demon Internet we laughed sales people >out of meetings when they offered SLAs that were limited to the value of a >months service. But, in the end *all* the salepeople offered the same deal. >Until when SLAs come with a pay back greater than the cost of the contract, >and in fact cover consequential losses, most service providers will treat >the failure to deliver within the SLA as a risk associated with the service >and not something more serious. However: Would you (or anyone in the group) be willing to pay a premium for that, and how much is a "real" SLA, one covering consequential losses, worth to you? Marc Pierrat [email protected] www.sunchar.com
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