North American Network Operators Group

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RE: Automated DLR conflict detection

  • From: Marc Pierrat
  • Date: Fri Dec 21 13:52:41 2001

-----Original Message-----
From: [email protected] [mailto:[email protected]]On Behalf Of
Peter Galbavy
Sent: Friday, December 21, 2001 5:47 AM
To: Sean Donelan; [email protected]
Subject: Re: Automated DLR conflict detection

>On many occasions in my prior life at Demon Internet we laughed sales people
>out of meetings when they offered SLAs that were limited to the value of a
>months service. But, in the end *all* the salepeople offered the same deal.
>Until when SLAs come with a pay back greater than the cost of the contract,
>and in fact cover consequential losses, most service providers will treat
>the failure to deliver within the SLA as a risk associated with the service
>and not something more serious.

However: Would you (or anyone in the group) be willing to pay a premium for that, and how much is a "real" SLA, one covering consequential losses, worth to you?

Marc Pierrat
[email protected]