North American Network Operators Group

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Re: Changed Cisco Memory Policy??

  • From: Paul Timmins
  • Date: Fri Oct 12 07:30:29 2001



Less than a week ago Cisco TAC recommended DRAM from the Approved Vendor List to me. I hope this is not true.
-Paul

At 06:16 AM 10/12/2001 -0500, you wrote:


Has anybody else received one of
these emails?  I don't have an issue
related to this, but I am concerned that
this will drive up the costs of maintaining
and improving my infrastructure.

-bradly

> Going forward, Cisco no longer recommends
> the use in our networking products of memory
> products sold by third parties.  Cisco has therefore
> discontinued the "Approved Vendor List" we have
> maintained in the past.  In the event your company
> contacts Cisco with a support issue, and Cisco
> determines that the support issue you have reported
> is one that arises from your company's use of a third
> party memory product, Cisco may, in its discretion,
> refuse to provide technical assistance to help
> resolve the issue you have identified, whether
> such assistance would be provided under a product
> warranty or under a support plan such as SmartNet.