North American Network Operators Group

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Re: OC3 Transit Service in New York

  • From: Elijah Kagan
  • Date: Wed Aug 22 08:27:26 2001

It seems that my e-mail generated many sales offers and this was not my
intention. (naive ?)

I just wanted to know what opinion do people have about ISPs listed
below. How do they rate those ISPs in terms of technical competence of
their staff, promptness when dealing with emergency issues like DoS
attacks, number of major network outages and routing issues, customer
service availability, etc.

Also, as I mentioned earlier we are having some troubles with Teleglobe
and I wanted to hear other people's stories. Am I the only one dealing
with Teleglobe's unprofessional service or are there others?



On Wed, 22 Aug 2001, Elijah Kagan wrote:

> Please excuse me if this is not a right list to ask such questions, but...
> I am a network manager for NetVision, an Israeli ISP. We have a couple of
> locations in US which primary purpose is getting transit services from
> US ISPs. One of these ISPs is Teleglobe and we have an OC3 transit
> connection at 60 Hudson, New York. For the past couple of months we are
> growing discontent with service levels received from them and are looking
> for an alternative provider to work with.
> ISPs considered so far are C&W, Global Grossing and Qwest. Could someone
> comment on their network services, customer service, technical skills of
> their staff, etc. Any other real life experience with the above ISPs is
> welcome. Especially I am interested in information about Global Grossing
> because of their very attractive proposal. (I did not mention UUNet
> because we are already connected to them).
> Recommendations for other ISPs are welcome.
> Also, I would like to know about other people's experience with Teleglobe.
> Thanks,
> Elijah
> P.S. I know that NANOG stands for North American, but can someone
> recommend an ISP in Brussels, Belgium (except UUNet) to buy a transit OC3
> from? Thanks again.