North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Choosing a Service/Hosting Provider
the strange thing is that we don't see network quality (in terms of low latency, high 9's availability, etc.) being much of a concern among our customers. I think the basic attitude is that there isn't much difference in terms of service quality among the tier 1 providers: internet connectivity, frame relay and ATM service are pretty much viewed as commodities, so the more pressing issue becomes customer service/support, SLA management, cost and availability. Irwin -----Original Message----- From: Chris Kleban [mailto:[email protected]] Sent: Friday, February 23, 2001 12:23 PM To: Irwin Lazar; 'Eric Gauthier'; [email protected] Subject: RE: Choosing a Service/Hosting Provider Well, one thing that was left out that the very important is the network quality. I am going to quote someone (not sure who): "good, fast, cheap (pick two)". Chris -----Original Message----- From: [email protected] [mailto:[email protected]]On Behalf Of Irwin Lazar Sent: Friday, February 23, 2001 11:41 AM To: 'Eric Gauthier'; '[email protected]' Subject: RE: Choosing a Service/Hosting Provider Our consulting practice spends a lot of time on this very issue. I'd rate the top three things that our customers are looking for from SP's are as follows: - Customer Service - a single point of contact, pro-active network management, and fast provisioning. Poor customer service, IMHO, is the single biggest complaint I hear from our customers about their current service providers - Cost - especially considering market slow-downs - Geographic Availability - being able to provide service where its needed and when its needed, via a single point of contact if partnership arrangements are required. I'd also add financial stability as another concern. Companies are very wary about putting their lifeblood onto a service provider's network when that service provider isn't financially stable. Irwin ----- Irwin Lazar - [email protected] <mailto:[email protected]> Senior Consultant, The Burton Group Office: 703-742-9659 Cell: 703-402-4119 http://www.tbg.com/ "The Ultimate Resource For Network Architects" -----Original Message----- From: Eric Gauthier [mailto:[email protected]] Sent: Friday, February 23, 2001 11:29 AM To: [email protected] Subject: Choosing a Service/Hosting Provider Hello, I'm pretty sure that this question has been picked to death on this list, but I couldn't find a good thread in the nanog archives. If there is one in there, can someone drop me a pointer off-list? Anyways, here is my question: What should people look for when choosing a service or hosting provider? Thanks. Eric Attachment:
Irwin Lazar.vcf
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