North American Network Operators Group
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RE: SLA monitoring software package

  • From: Neil J. McRae
  • Date: Thu Nov 09 06:14:15 2000 
> As we know SLA is frequently referred by some major NSPs, I 
> wonder if there is any
> vendor specific, or third party software package that can help an 
> NSP to monitor its 
> backbone network and to see if its network conform their SLA 
> agreement with customers?
> 
> If there is any well-known SLA monitoring software ? How about 
> IPM (Internet Performance
> Monitor) by Cisco? Anyone has any comment on using IPM ?
> 

We had a look at some of these tools and found that there
was a large selection of not so good tools - in the end
we have gone for Netcool [www.micromuse.com] which has
some good capabilities for the measurement but very
poor capabilities for presenting this information to
third parties, such as customers.

Regards,
Neil.