North American Network Operators Group
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Re: Cablevision/OptimumOnline Long Island - massive outage

  • From: dan
  • Date: Sun Sep 03 18:47:30 2000 
Don't know. They use mostly Cisco equipment - GSRs I believe. Chris Zydel
is their chief IP engineer - a good guy, and quite clueful. 

Daniel Golding

On Sun, 3 Sep 2000, Kai Schlichting wrote:

> 
> Cablevision/OptimumOnline, Long Island, NY has massive roving outages of
> their cable Internet service swince Friday evening: calling their
> customer service line gets you 30+ min. waits before a drone answers
> who will ask if you power-cycled your cable modem and computer, then
> puts you on hold for another 30+ (I was too impatient to wait longer)
> to wait for a "technician". The list of cities effected by the outage
> seems to change (on their on-hold tape) every 2 hours, is somewhere
> between 6-10 cities at a time, and in 4 calls, I have heard probably
> 30 different city names by now :)
> 
> What could bring down such a large cable system in parts and repeatedly
> for many hours at a time is beyond me: one of my SSH sessions just
> resumed from being stuck for 11+ hours: Modifying your TCP kernel
> (or registry - your platform pick) settings to not time out for a
> few days is a really good idea :)
>  
> bye,Kai
> 
>