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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Ameritech Service Quality Report
: Sean, as you know, typical SLAs provide very limited compensation for : missing a deadline. : : It seems to me that most SLAs are crafted from the faith that normally : circuits will be up a very high percentage of the time, and of the time : that its down, it might not be down due to a circuit failure, and of those : times it is a circuit failure, a customer may not notice/request an : SLA-based compensation. : : Further, in my limited experience, SLAs are rarely actually paid for by : providers (i.e. it never clears accounting). They are often enough; however, many times labor expenses for babysitting to expedite payment nearly equal compensation. So yes, it's often simply another marketing gotcha. -brian
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