North American Network Operators Group
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Re: Different customer service reactions (was Re: Wanted: Clueful Individual @ TeleGlobe.net)

  • From: Christian Nielsen
  • Date: Mon Jul 17 16:44:19 2000 
On 16 Jul 2000, Sean Donelan wrote:

> Why does GlobalCenter tell people to call AT&T instead of GlobalCenter
> contacting AT&T directly?  IOPS tried to set up a common trouble ticket
> system between its members.  But I don't know how much use it gets.

this is how it should happen. If we have a problem with a peer or customer, we
contact that peer/customer and work the problem with them.