North American Network Operators Group
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Re: Wanted: Clueful Individual @ TeleGlobe.net

  • From: Christian Nielsen
  • Date: Mon Jul 17 16:38:52 2000 
On Sun, 16 Jul 2000, Troy Davis wrote:

> This mirrors my experience with the AT&T NOC on Friday after seeing latency 
> between GlobalCenter and AT&T.  The GlobalCenter NOC had no problem opening a 
> ticket without caring whether I was a customer or not.  They spent a few hours
> on it and said it appeared to be an over-loaded AT&T router.
> 
> Not entirely sure of that - and if it was true, wanting to see what AT&T
> was doing about it - I called AT&T, was transferred 3 times to reach the IP 
> folks, and was promptly stonewalled.

>From what I have seen, the best thing for anyone is to open a ticket with your
upstream provider. They are the one that you pay to get to the 'internet'. 

Most large providers know where there problems are and are working on them..
They know what pops are hot and which ones are cold. If GC is sending traffic
to a hot pop of ATTs, maybe they could send the traffic to another POP. But
that is something your upstream should work on.

Christian