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Re: UUNet?

  • From: Steve Kann
  • Date: Fri May 26 11:41:16 2000

On Fri, May 26, 2000 at 04:10:26AM -0400, Alex Rubenstein wrote:
> Welp, they had another 'something' in the northeast today, and no more
> information than a "there is an outage and we're fixing it" was released.
> I think the funniest part of the whole thing was when a UU sales driod
> called me mid-afternoon today trying his monthly sell-thing on me, and
> when I asked him about the current outage, he said he was unaware and that
> he'd get right back to me. I've not heard from him yet.
> When will large companies learn that hiding from outages like this is a
> bad thing? 

I have to say, that in my experience, the only company who practices
full disclosure is AboveNet.  Even to outsiders, they have the current
capacity and usage levels of just about every single link in their
network, as well as their tech announcements archive open to the public.
I've seen other "pretty" network status pages from providers, but none
show you the useful information you need.

It's much better than hiding your dirty laundry.  It's like when you
bring your car to a shop that has a big glass window onto the waiting
area, so you can see how they work on your car, as opposed to the shop
where it's all closed off, and behind the scenes they're screwing
around, and all you know is that is comes back hardly repaired, but with
a "we care about your car" floormat.

This is what I told all the vultures from UUnet, internap, and the like,
that called me after the recent AboveNet incident, to tell me how much
better their services are.


> On 25 May 2000, Sean Donelan wrote:
> > 
> > On Wed, 24 May 2000, "Jeff Wheat" wrote:
> > > Does anyone know what happened on Monday? Seems like it has been
> > > hushed up as I can find no information about it anywhere. Contacting
> > > UUNet  results in them telling us that their legal department is
> > > working on a press release...
> > 
> > Didn't want to affect Worldcom's stock price with unfounded rumors.  I
> > was assured by a Worldcom V.P. last summer Worldcom will do a better
> > job keeping any customer affected fully informed.  I have to give Worldcom
> > a fair shot at showing they will live up to their word.
> > 
> > 
> > 
> > 

   Steve Kann - Chief Engineer - 841 Broadway suite 502 -  (212) 533-1775
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