North American Network Operators Group

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Re: Cisco TAC KRAP !!

  • From: Andrew R Frame
  • Date: Tue Jun 29 23:20:39 1999

they put you on hold to talk to somebody who knows his stuff that doesnt
take phone calls. they cant put sr engineers at the frontline.. it would
be a waste of talent since 80% of all calls are because customers are less
then incompetent.


On Fri, 25 Jun 1999, TOO MUCH wrote:

> Over the last year it seems that the quality of service I have received from 
> TAC has diminished. At one time I found myself speaking to a knowledgeable 
> engineer. Who knew the product and protocols involved and they were willing 
> to share information.
> The norm these days is to get an engineer who knows less then I do. I'm call 
> requesting technical information pertaining to their products, What I get is 
> some clown telling me to hold on while he surfs the internal web page 
> looking for the answer. I can scan CCO myself!!
> Is it just me ?
> Phantom hates Cisco or should I say Sissy-Co TAC!!
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