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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Internet2 project
Lou: We are working closely with Internet 2 on a trouble ticket system that will interoperate over many different ISPs I assume you are working with the NCNE team on this project? Bill ------------------------------------------- Bill St Arnaud Director Network Projects CANARIE [email protected] http://tweetie.canarie.ca/~bstarn � � > -----Original Message----- > From: [email protected] [mailto:[email protected]]On Behalf Of > Lou Camaratta > Sent: Monday, October 19, 1998 8:45 PM > To: [email protected] > Subject: Internet2 project > > > Hi, I'm a senior at the University of Pennsylvania. Myself and two other > students are currently working on our senior design project. We are > trying to design a process/method for the handling of trouble tickets for > Internet2. Some of the issues we are trying to address are: tying > existing trouble ticketing systems from various universities together; > interaction between universities, GigaPoPs, and the 2 ISPs (Qwest and > VBNS); structure of the ticketing system (access rights, handling > procedures, etc. For those of you familiar with I2, we would be very > grateful for any feedback you could provide. In addition, any information > that you could provide concerning trouble ticket systems for high speed > WANs would be greatly appreciated. All information will be used only for > research purposes and will be kept confidential. Thanks for your time. > > Lou Camaratta - [email protected] >
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